Terms and Conditions
Making A Ratchford Purchase
We want to make purchasing goods online via our website an easy and as pain free as possible experience, and so have listed the following steps to ensure a smooth transaction.
To make a purchase simply browse our online Store, and click on any items that you wish to buy.
Click once on the thumbnail to view a larger image of the product. Then place the cursor over the item required and add the quantity under the item required in the white box and click order. Then click either view cart which can be found either above the order page or by clicking on the word shopping cart on the top right of the page.
Orders generated on line can be amended before payment is made. Once you have checked your order please proceed to the checkout, by clicking on this link. At this stage you will be required to complete the checking in process whereby we require your full address and delivery details, plus preferred method of payment. On completion, you will be taken to the order placed for verification and given a choice of preferred carrier.
VAT at the appropriate rate will be added to the order. Once details have been confirmed you will be taken through to the secure section of our website EPDQ where you will be required to complete credit card details. Upon completion please click on the submit payment, where you will receive an email to confirm that your order has been received.
Due to promotions, offers, clearing lines etc means that there are occasionally some products which will be less expensive online than they may be in store and sometimes vice versa. These are special deals and will be treated as such.
Minimum order value
We do not have a minimum spend requirement online. For telephone or in store purchases we have a minimum spend of £5 for credit card transactions excluding P&P charges.
Post, Packing & Delivery Schedule
Our postal rates are calculated on size and weight. This means that some packages will be posted via Royal Mail and others via UK Mail or FEDEX courier. If there is an issue we will contact you to arrange an appropriate shipping method. We make an appropriate charge for packaging, calculated through dimensions. Our minimum P&P for the UK is £3.50. Wherever possible, our standard dispatch is the same day for stock items received before noon, but sometimes delays may occur, and we request that you understand we will always do our best under these circumstances. Should items not be available for dispatch due to stocks etc, we will notify you immediately.
Our preferred couriers are the Royal Mail, UKMail, and FEDEX.
For Royal Mail deliveries please allow up to 1 week for delivery, UKMail are usually deliver 1-2 working days. We can provide a same day service but this would be available upon request, and we would suggest contacting us in advance of placing an order to be sure the desired delivery can be met.
Back Orders
Due to the nature of our business, holding stocks, and immediate dispatches cannot always be guaranteed. If your item is not in stock, with your approval we will place the item on back order and dispatch as soon as we can, however if this means an unacceptable delay, we will either offer an alternative product, or if this is still unacceptable we will cancel the order and offer a full refund.
Shipping Abroad
Our online store is set up for most European countries. VAT free purchases are available for European customers who provide us with a company VAT number. We can dispatch goods to most countries, but services are dependent on goods clearing Customs and you are liable to pay any local tax etc.
VAT / Tax Charges
V.A.T at the appropriate rate is payable on all orders that are to be delivered to countries within the European Union. All shipments made to countries outside of the EU are not subject to value added tax (VAT).
Please note, that shipments destined for countries outside of the EU, may be subject to local import duties and taxes in which the customer will be liable.
Reaching Ratchfords
If you would like to contact us, please either email us at sales@ratchford.co.uk alternatively, you can telephone us during office hours (Mon – Fri 9 - 5p.m) on 0044(0) 161 480 8484 or write to us at Kennedy Way, Green Lane, Stockport, Cheshire SK4 2JX.
Ratchford Privacy Policy
F.J. Ratchford do not disclose buyer’s information to third parties.
Confidential information processed through our secure EPDQ website, and all confidential information received by us is destroyed after use and not kept on file.
Data collected by this site is used to:-
- Take and execute orders
- Administer our website and improve our service
- Information is disclosed only for delivery purposes
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